My week in CX #7

In a week that has been dominated by the attack on Westminster Bridge and the Houses of Parliament on Wednesday I, like the vast majority of Londoners, have just carried on with what I need to do. This week has involved monkeying around with surveys, talking about agility and generally getting distracted. When I survey … Continue reading My week in CX #7

My week in CX #5

In a week of customer experience lunches I re-discover that it pays to complain, get creative online and wish more people were like the #timetunneltrain driver. Whole lotta lunch Fay Maschler, restaurant critic of the Evening Standard publishes a diary of what we might call her meets and eats alongside her weekly review. Mine lunch … Continue reading My week in CX #5

Business lessons from the Edinburgh Fringe: 3) Just add circus skills

If you have been following this series closely you'll be equipped to build great relationships with your customers and be able to motivate your co-workers with a few killer one-liners and some well thought-out communications. There's just one thing that needs to be added to spice up the workplace: circus skills. Yes, this is my … Continue reading Business lessons from the Edinburgh Fringe: 3) Just add circus skills

In praise of improvisation, comedy and Wallaby Lacrosse

I make no apologies for a second post on the joys of improvisation - this time inspired by seeing the Comedy Store Players (featuring Paul Merton) in an evening of hilarious improvised comedy at my local theatre last weekend.  For readers unfamiliar with the improv approach, the audience supplies the source material by suggesting film or … Continue reading In praise of improvisation, comedy and Wallaby Lacrosse