In a week that has been dominated by the attack on Westminster Bridge and the Houses of Parliament on Wednesday I, like the vast majority of Londoners, have just carried on with what I need to do. This week has involved monkeying around with surveys, talking about agility and generally getting distracted. When I survey … Continue reading My week in CX #7
In a week of customer experience lunches I re-discover that it pays to complain, get creative online and wish more people were like the #timetunneltrain driver. Whole lotta lunch Fay Maschler, restaurant critic of the Evening Standard publishes a diary of what we might call her meets and eats alongside her weekly review. Mine lunch … Continue reading My week in CX #5
YouTube is a wonderful thing if you like to be distracted by random stuff from people that you like. Whilst rehearsing a choir part from a YouTube track by my local community choir the other night the suggested videos list threw up a thoroughly cringeworthy appearance by Frank Zappa on the Steve Allen Show on 4 March 1963. … Continue reading Frank Zappa, innovation and ridicule
If you have been following this series closely you'll be equipped to build great relationships with your customers and be able to motivate your co-workers with a few killer one-liners and some well thought-out communications. There's just one thing that needs to be added to spice up the workplace: circus skills. Yes, this is my … Continue reading Business lessons from the Edinburgh Fringe: 3) Just add circus skills
I'm going to tell you a story... no, I'm going to start with a confession - I don't go to that many comedy shows so what I'm going to say is based almost entirely on the few shows I saw at the Fringe. But, as we consultants say, two data points make a trend and … Continue reading Business lessons from the Edinburgh Fringe: 2) Stand up and be funny
I make no apologies for a second post on the joys of improvisation - this time inspired by seeing the Comedy Store Players (featuring Paul Merton) in an evening of hilarious improvised comedy at my local theatre last weekend. For readers unfamiliar with the improv approach, the audience supplies the source material by suggesting film or … Continue reading In praise of improvisation, comedy and Wallaby Lacrosse
I've spent a large chunk of the holiday season reading the papers and they're chock full of articles looking back at 2008 and looking forward to 2009. Depending on how grouchy I'm feeling it's either a neat bit of recycling or plain lazy journalism. Whatever, this year I'm not going to be left out and … Continue reading Better late than never – the 2008 Open Chord awards!