Webinar: Bringing CX into the boardroom

In this informative webinar, produced by professional networking organisation InTouch, NextTen's director of delivery Nick Bush offers some useful advice on how to power up boardroom discussions by putting the customer at the centre. { "channelId" : 14157, "language": "en-US", "commId" : 340636, "displayMode" : "standalone", "height" : "auto" }

Why the Sainsbury’s/Asda merger is short-termist and simply dumb

The old retail model is dying – consolidation merely postpones the inevitable The news that UK supermarket Sainsbury’s and Walmart subsidiary Asda plan to merge may have been judged a great move by many analysts but it’s not. It’s short-termist. It panders mainly to the immediate shareholder value issues and, as so often happens, the … Continue reading Why the Sainsbury’s/Asda merger is short-termist and simply dumb

Giraffes, razors and jet engines: the re-emergence of the subscriber

There are attractions in the subscription model, but only if it’s genuinely customer-centric Somewhere along the road from a government department to an FTSE100-floated plc, BT stopped referring to its subscribers and started referring to them as customers. Strangely, the outmoded term is making a comeback as more and more companies try to move their … Continue reading Giraffes, razors and jet engines: the re-emergence of the subscriber