My week in CX #10

There's only so much pizza a man can take in the interests of customer experience and so this week my Pizza Express odyssey comes to a (satisfactory) conclusion. In other news, my local arts centre makes me yearn for a bit of NPS and decide to call time on the weekly reports. A pizza my … Continue reading My week in CX #10

My week in CX #9

In  a week in which my customer experiences revolve around eating, I give some feedback, find out how much my advice is worth, eat far too much pizza and receive more communication from the mysterious Amy Ingram... Expectation Gap Through a combination of laziness and the fact that I get a regular stream of email … Continue reading My week in CX #9

My week in CX #8

Delays to last week's customer experience owing to some pressing client work means that I'm casting my mind back to about a fortnight ago... if only I had some memory enhancement to help me... more on that later. It was a week in which tech matters seemed to come to the fore, particularly in the … Continue reading My week in CX #8

My week in CX #6

In which this runner's customer journey comes to a standstill, a national institution gets quite matey and an orchestra prompts new thoughts about customer experience. Runners need a rest from feedback After grumping last week about Runnersneed's tardiness in responding to my feedback I received an email from the branch manager in which he clarified … Continue reading My week in CX #6

My week in CX #5

In a week of customer experience lunches I re-discover that it pays to complain, get creative online and wish more people were like the #timetunneltrain driver. Whole lotta lunch Fay Maschler, restaurant critic of the Evening Standard publishes a diary of what we might call her meets and eats alongside her weekly review. Mine lunch … Continue reading My week in CX #5