My week in CX #6

In which this runner's customer journey comes to a standstill, a national institution gets quite matey and an orchestra prompts new thoughts about customer experience. Runners need a rest from feedback After grumping last week about Runnersneed's tardiness in responding to my feedback I received an email from the branch manager in which he clarified … Continue reading My week in CX #6

My week in CX

Beginning a regular review of my own good, bad and indifferent customer experiences, in the past week. If this seems like an unnecessary insight into my fabulous life then apologies but, as Socrates almost said, 'the unexamined customer experience is not worth having'. Here we go with some highlights and lowlights... Winging it Some kind … Continue reading My week in CX

Locating the passion – do you know when you’ve been tango’d?

In my attempts at bringing humour into my work, I – and I think I’m probably not the only one – have occasionally used the phrase ‘through the medium of interpretive dance’ as a shorthand for ‘out-there, wacky stuff in the business place’. Despite my love of aforesaid wackiness I’ve never actually been to a … Continue reading Locating the passion – do you know when you’ve been tango’d?

In praise of improvisation, comedy and Wallaby Lacrosse

I make no apologies for a second post on the joys of improvisation - this time inspired by seeing the Comedy Store Players (featuring Paul Merton) in an evening of hilarious improvised comedy at my local theatre last weekend.  For readers unfamiliar with the improv approach, the audience supplies the source material by suggesting film or … Continue reading In praise of improvisation, comedy and Wallaby Lacrosse