We talk a lot about your organisation's why, but find your customers' why is critical and will provide a guiding light as you plan your way out of the pandemic
To focus your project, add a To-Not-Do list to your to-do list There’s an exercise that’s both entertaining and useful when setting up and planning a new project or business venture: thinking of all the ways you could make it fail. Sample ideas, admittedly not that hilarious Here’s how it works: in a planning process, … Continue reading The power of messing things up
Sometimes it pays to listen to the minority view The recent D-Day commemorations have reminded me that last year I saw a great play about weather forecasting… don’t stop reading there because it was weather forecasting that made D-Day successful and that, in turn, made me realise how important minority views can be. Under pressure … Continue reading Listening to dissenting voices could be your organisation’s D-Day
It's not often that you read a management book and think 'everyone should have a copy of this' but Jane Northcote - management consultant and occasional contributor to this blog - has written a book that everyone involved in change should read. Making Change Happen is quite simply the most straightforward, practical and effective book … Continue reading Making Change Happen: the definitive book on change?
I've been slightly surprised by the amount of coverage generated by the one-off reunion of Led Zeppelin earlier this week. Although I wasn't one of the one million people who tried to get tickets for their performance at the O2 I do remember them from the 1970s when their concerts were major events - but typically … Continue reading Business innovation 4) Revive, re-form, cash in!
The UK launch of the Apple iPhone last Friday seems a good time to launch a series on innovation. Each week I will post on the topic of business innovation and, specifically, how it relates to the delivery of superior customer service. Topics to be covered will include: management innovation technology disruptive innovation creativity and … Continue reading Business Innovation 1) An introduction