Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon Tredgold’s article on 15 things teams hate about you was on LinkedIn. I clearly hadn’t woken up as I thought the article was 15 things you hate about LinkedIn. To … Continue reading Can CX save us from a bleak future?
The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech crisis? Pretend it’s not happening? Shout and scream at the malfunctioning system? Break things? All of the above? If you’re a self-sufficient person who thinks they still understand how computers … Continue reading Why tech help is a no-go area for AI
Getting a realistic view on the rise of the machines means being aware of the hype cycle Film buffs will know that this year marks the 50th anniversary of Stanley Kubrick’s 2001: A Space Odyssey – a film that consistently ranks in my personal top 10 favourites. Its plot included that great sci-fi trope, the … Continue reading AI: are you being duped by Google’s Duplex?
Delays to last week's customer experience owing to some pressing client work means that I'm casting my mind back to about a fortnight ago... if only I had some memory enhancement to help me... more on that later. It was a week in which tech matters seemed to come to the fore, particularly in the … Continue reading My week in CX #8