To focus your project, add a To-Not-Do list to your to-do list There’s an exercise that’s both entertaining and useful when setting up and planning a new project or business venture: thinking of all the ways you could make it fail. Sample ideas, admittedly not that hilarious Here’s how it works: in a planning process, … Continue reading The power of messing things up
One of the easiest things to do to up your game in presentations, whether formal, in meetings or just over the phone, is to vary the tone of your voice. In this video I share an approach that learnt many years ago and have found very useful ever since. https://vimeo.com/361758699 It's one of the areas … Continue reading Four voices to improve your presentation style
In this video I share the secret of how Open Chord got its name and also share a simple approach to making your guitar playing sound better than it it is. https://vimeo.com/361492696
It’s a powerful technique, but only under certain conditions Be honest now: if I were to ask you where your customer journey maps are kept, could you – hand on heart – tell me exactly where they are on your company’s intranet? You can? Great! Now, can you tell me the last time they were … Continue reading Why bother with customer journey mapping?