Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will know who’s unwrapped and binned or attempted to recycle the plastic from their weekly grocery shop. With images of plastic-bound sea life in our heads … Continue reading Want to change your culture? Go green…
Paying attention to the things not on a CV can be just as important as the things that are on it Like most people I like to keep my CV and LinkedIn profile up-to-date. I think my CV and profile do a pretty good job of representing the "work me" – the qualities and experience … Continue reading How strong is your “Alt-CV”?
Leading with compassion makes you a better leader How many times have you said “I couldn’t care less what they think” in relation to a work or personal matter? It feels good doesn’t it? You can stand alone, proud of your own position and invincible point of view? Unfortunately, it’s also the most corrosive attitude … Continue reading Could you care more? Avoiding the Guaranteed Formula for Failure
Putting customers second is possibly a counter-intuitive response to superior customer service but it's at the heart of creating an emotional connection. The point is not to disregard customers in favour of e.g. shareholder value, profit or some other measure but to put the needs of employees before those of customers.It was Herb Kelleher, CEO … Continue reading Getting a grip on emotions: 3) Putting customers second