My week in CX #6

In which this runner's customer journey comes to a standstill, a national institution gets quite matey and an orchestra prompts new thoughts about customer experience. Runners need a rest from feedback After grumping last week about Runnersneed's tardiness in responding to my feedback I received an email from the branch manager in which he clarified … Continue reading My week in CX #6

My week in CX

Beginning a regular review of my own good, bad and indifferent customer experiences, in the past week. If this seems like an unnecessary insight into my fabulous life then apologies but, as Socrates almost said, 'the unexamined customer experience is not worth having'. Here we go with some highlights and lowlights... Winging it Some kind … Continue reading My week in CX

Business lessons from the Edinburgh Fringe: 3) Just add circus skills

If you have been following this series closely you'll be equipped to build great relationships with your customers and be able to motivate your co-workers with a few killer one-liners and some well thought-out communications. There's just one thing that needs to be added to spice up the workplace: circus skills. Yes, this is my … Continue reading Business lessons from the Edinburgh Fringe: 3) Just add circus skills