A non-toxic theatre visit ticks all the right boxes If you’re lucky enough to get a ticket to a popular West End show – and in my case even luckier to get one fairly cheaply (thanks to TodayTix) – your elation can be followed by a sudden lowering of expectations: the venue will be crowded … Continue reading Making customers feel welcome is so easy but why is it still so rare?
Recently I spent an evening at the theatre seeing Yazmina Reza's new play God of Carnage. It's got an excellent cast (perhaps the only time you can see DI Rebus, Voldemort and Debbie Archer in the same bill) and only detains you for about 95 minutes. Its central, rather bleak premise sparked thoughts about the … Continue reading The God of Carnage meets customer service
Another day of commuting, another day of misery on the District Line... however this blog is about celebrating superior service whenever it occurs and whilst my overall customer experience on the homeward journey tonight was less-than-superior due to a "customer incident" at Baron's Court causing the usual delays and confusion, the attitude of the tube driver … Continue reading London Underground: tube theatre