In a week that has been dominated by the attack on Westminster Bridge and the Houses of Parliament on Wednesday I, like the vast majority of Londoners, have just carried on with what I need to do. This week has involved monkeying around with surveys, talking about agility and generally getting distracted. When I survey … Continue reading My week in CX #7
They say you should never start with an apology - but let's break that rule: apologies in advance to anyone reading this who does actually suffer from obsessive compulsive disorder (OCD). This post is not intended to trivialise a serious mental health condition but Obsessive Customer Experience Disorder (OCXD) seems like a good way of characterising my own … Continue reading Five key questions to check if you have OCXD
It's an occupational hazard of this line of work that I feel obliged to fill in online feedback forms whenever the opportunity is presented. Recently I've been invited to do so by two outlets operated by Tragus Group - whose website proclaims they are one of the UK's largest casual dining groups and their brands include high … Continue reading Service Smackdown 6: Casual dining, casual service?