Delays to last week’s customer experience owing to some pressing client work means that I’m casting my mind back to about a fortnight ago… if only I had some memory enhancement to help me… more on that later. It was a week in which tech matters seemed to come to the fore, particularly in the area of artificial intelligence (AI) where the future may be arriving, albeit slowly.
coffee
The cost of loyalty – a free cup of coffee
I have already praised Pret A Manger’s superior customer service but I’m happy to do so again as a little incident in my local branch demonstrated their overall philosophy and how they can wow customers where it matters – on the front line.