There's a tendency to fall back on "mental comfort food" at this time but it won't do for planning a way out of the current crisis. Learn the one question you must ask yourself to think creatively about your organisation's future.
Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will know who’s unwrapped and binned or attempted to recycle the plastic from their weekly grocery shop. With images of plastic-bound sea life in our heads … Continue reading Want to change your culture? Go green…
Personally I hate it when you click on a site and find it's not been updated for a while. If you're like me then I apologise, but if you are in search of material on Customer Experience, innovation and change in all its forms, please go to The Next Ten Years where you'll find all … Continue reading Here’s to The Next Ten Years
If you have been following this series closely you'll be equipped to build great relationships with your customers and be able to motivate your co-workers with a few killer one-liners and some well thought-out communications. There's just one thing that needs to be added to spice up the workplace: circus skills. Yes, this is my … Continue reading Business lessons from the Edinburgh Fringe: 3) Just add circus skills
I'm going to tell you a story... no, I'm going to start with a confession - I don't go to that many comedy shows so what I'm going to say is based almost entirely on the few shows I saw at the Fringe. But, as we consultants say, two data points make a trend and … Continue reading Business lessons from the Edinburgh Fringe: 2) Stand up and be funny
I’ve been working in financial services on and off over a period of more than 20 years and the debate over how many branches a bank needs has been going on for at least that long. So it was good to see the Financial Services Club keeping the debate going this week. Despite money becoming increasingly virtual … Continue reading Branch banking? Let’s get personal!