After awarding the T-Mobile:BT bout to T-Mobile recently it seems only fair to reconsider their service superiority after reading this horror story from previously-satisfied customer and sometime blogger with The Independent Nat Guest. A great example of how to write complaints and a really superb example of how not to act as a service provider when you mess up.
Or how you can keep going on a path of mediocrity while your customers fall by the wayside... In the second of a series of Celebrity Death Match-style attempts to set one service provider against another, we present O2 vs T-Mobile with retail outlet Carphone Warehouse holding the ring. After two years on a not-particularly-attractive … Continue reading Service Smackdown 2: Mobile Mayhem!