This is the first - in a series of completely unfair, no-holds-barred customer service evaluations of two similar providers based on recent experiences. First into the ring, Ocado, the pioneer online supermarket synonymous with Waitrose's high-end brands. And leaping over the ropes, here comes - uh - Waitrose, the high-end online supermarket. Confused? This post … Continue reading Can supermarkets deliver? Ocado vs Waitrose – Service Smackdown
It's not often that you read a management book and think 'everyone should have a copy of this' but Jane Northcote - management consultant and occasional contributor to this blog - has written a book that everyone involved in change should read. Making Change Happen is quite simply the most straightforward, practical and effective book … Continue reading Making Change Happen: the definitive book on change?