As someone whose walls are decorated with a fair amount of typography and calligraphy (an abiding interest from my wife's days as an art student) I was interested to see the furore generated by IKEA's decision to change its catalogue font from Futura to the more screen-friendly Verdana. Is this just an issue for font-geeks … Continue reading Of fonts, film and (rugby) football
Asking your customers for suggestions seems like a great way to improve your services or products. Two recent items I came across suggest it's not something you should do without clearly thinking through what you are trying to achieve. Report 103 is an excellent newsletter from Jeffrey Baumgartner on applied creativity and ideas in business … Continue reading Improve service: get ideas from anywhere?
To round off last week's series on feedback here's a story from my recent experience with the BBC. Prompted by a discussion on Ecademy about the new series of Dragon's Den I realised I had been really annoyed by the trailer. I'm a fan of most business programmes, particularly the ones we can watch as a … Continue reading Feedback: your view is important, but not very