The avid reader of these posts (and whoever you are, you’re keeping a low profile) may have noticed the odd, obscure music reference creeping in to the titles. I think this week I’ve found the most obscure one and you’ll have to read to the end to find out what it is. (Cheap trick, I … Continue reading Shaving is boring? Not when you’re customer-obsessive
There's only so much pizza a man can take in the interests of customer experience and so this week my Pizza Express odyssey comes to a (satisfactory) conclusion. In other news, my local arts centre makes me yearn for a bit of NPS and decide to call time on the weekly reports. A pizza my … Continue reading My week in CX #10
Some of last week's less positive stories look like they could turn into long-running sagas, but there's still some good ones amongst the purveyors of low-level annoyance - including a cautionary tale from the school of rock on how I let my own 'customers' down... Man in the mirror Having finally had quotes from a couple … Continue reading My week in CX #3
YouTube is a wonderful thing if you like to be distracted by random stuff from people that you like. Whilst rehearsing a choir part from a YouTube track by my local community choir the other night the suggested videos list threw up a thoroughly cringeworthy appearance by Frank Zappa on the Steve Allen Show on 4 March 1963. … Continue reading Frank Zappa, innovation and ridicule
In my attempts at bringing humour into my work, I – and I think I’m probably not the only one – have occasionally used the phrase ‘through the medium of interpretive dance’ as a shorthand for ‘out-there, wacky stuff in the business place’. Despite my love of aforesaid wackiness I’ve never actually been to a … Continue reading Locating the passion – do you know when you’ve been tango’d?