Business planning, composition and jazz

It's possible to get hung up on detail and precision when writing a business plan, a bit like writing a piece of classical music. In fact, business planning is more like writing music for jazz musicians: less detail and space to improvise.

The boring stuff… and why it’s really important

In this short - and hopefully not boring - video I offer a cure for what could be termed "Founders Syndrome" - a focus on the core mission and purpose that can obscure the dull but necessary tasks required to help the organisation grow.

Customer experience is hard – because it’s not just about the customer

It’s an end-to-end problem - and an opportunity I was in conversation with a fellow consultant recently where she described her horrendous experience returning a sofa she had bought. You’d think this would be a straightforward exercise - these days I find it’s straightforward to return unworn or undamaged products to suppliers and get a … Continue reading Customer experience is hard – because it’s not just about the customer

The Power of No (video)

In this video I discuss how saying no can aid you in your business planning and your personal productivity by providing an opportunity to focus and prioritise. I also share two simple techniques to help you have more productive planning conversations.

The power of No

In a sea of endless possibility, discover the power of not doing something A while ago a business associate and I were discussing a joint venture we had planned to do. Reviewing our various activities over the coming months we decided there was no way we were going to be able to do what we’d … Continue reading The power of No