I’ve been working in financial services on and off over a period of more than 20 years and the debate over how many branches a bank needs has been going on for at least that long. So it was good to see the Financial Services Club keeping the debate going this week. Despite money becoming increasingly virtual … Continue reading Branch banking? Let’s get personal!
This is not so much a straight fight but more a series of skirmishes along the road to power – the power in this case being the power supply enabling my wife’s new iPhone to function effectively. It’s a story of persistence in the face of supply chain problems and one customer service rep’s action … Continue reading Service Smackdown 5: Apple and the road to power