I have already praised Pret A Manger's superior customer service but I'm happy to do so again as a little incident in my local branch demonstrated their overall philosophy and how they can wow customers where it matters - on the front line. I was getting my lunch at a fairly slack time and walked over … Continue reading The cost of loyalty – a free cup of coffee
Driving down the A1 from a holiday in Yorkshire the other week we were in need of a coffee so pulled in at Grantham North service area. Years of UK driving have lowered my expectations of service stations considerably but Sunday afternoon at Grantham North set the bar even lower. However, this is a superior … Continue reading Moto’s feedback-handling turns Ow! to Wow!